Frequently Asked Questions

Commonly Asked Questions & Answers Found Here

Tidwell Social Work FAQ

Does Tidwell only work with refugees and international people?

Nope! Although Tidwell is known for trauma work with international community members in Boise, we see people from all walks of life including native-born Americans and Idahoans.

Does Tidwell accept my insurance?

In almost every situation, Yes. Our highly trained clinicians are approved through most common insurance companies. We are able to directly bill through Blue Cross, Blue Shield, Select Health, Kaiser, Mountain Health Coop, Tricare, Medicaid, Medicare, & more. If you don’t see your insurance provider, give us a call at (208)853-5095 for more details.

Does Tidwell offer couples counseling or marriage counseling?

Yes! Tidwell has therapists that are highly trained in the evidenced-based Gottman method of couple’s counseling. The Gottman Method is an approach to couples therapy that includes a thorough assessment of the couple relationship and integrates research-based interventions.


The goals of Gottman Method Couples Therapy are to disarm conflicting verbal communication, increase intimacy, respect, and affection, remove barriers that create a feeling of stagnancy in conflicting situations, and create a heightened sense of empathy and understanding within the context of the relationship.

Does Tidwell offer Play Therapy and/or therapy for children?

Yes. Tidwell has several highly trained and credentialed play therapists.

boise play therapistTidwell Social Work Play Therapy Room

How long does it take to get an appointment?

We understand that when you need help that it’s important to get in as soon as possible. That’s why we make quick scheduling a priority. We are able to schedule appointments in as little as 48 hours.

Does Tidwell offer in-home services?

We understand that some of our clients may not be able to leave their home for therapy or counseling services. In these situations, we can make arrangements to come to you.

Does Tidwell offer Med Management?

No. Tidwell Social Work does not offer medication management at this time. If this is a service that you are in need of, our case managers would be happy to link you to the help you need.

What are the Mental Health issues associated with Refugees?

Refugee groups can develop serious mental health challenges as a result of the trauma experiences of war, torture, and rape. Refugee and new immigrant families are commonly under a great deal of economic, social and acculturation stress as well. Resettlement can be riddled by unemployment, financial insecurity, poverty and inadequate housing. These pressures may create tension in families and sometimes leads to problem behaviors. As a result of these issues, post-traumatic stress disorder (PTSD), anxiety, and depression occur at significantly higher levels for refugees and other traumatized groups.

What is Tidwell’s doing to address refugee and international issues in Boise?

Tidwell, through its professional services and community collaboration efforts, provides individually driven and community-based services that address pre-migration trauma and posttraumatic stress disorder. In addition, Tidwell creates awareness programs, community education and other support services that reduce biases and stereotypes, contributing to reducing the barriers to social and economic integration in our community.

As part of its holistic approach to mental health services for refugees, new immigrants, and other vulnerable groups, Tidwell’s workers and clients collaboratively design individualized treatment plans to promote and foster personal growth in a culturally responsive, trauma-informed, and compassionate environment. Our services are accessible and targeted to facilitate a pathway to care, quality of life, and overall well-being of individuals of all ages, cultures, and faiths.

How can I become more involved?

The two best ways to become involved are to make a tax deductible donation ( or to volunteer to assist with our community building programs and services (

How are Tidwell programs funded?

We are currently largely funded by Optum/Medicaid. However, due to recent challenges that threaten the sustainability of some of our services, we are exploring other revenue sources such as grants and philanthropic donations.

I don't have insurance. Does Tidwell offer free or reduced cost services?

Yes, Tidwell can help you! We have income-based sliding scale fees for individuals who do not have any insurance coverage.